Your emergency number pocket guide:
We never really think about the things that could go wrong while on holiday such as accidents, stolen or lost luggage. But it’s best to be prepared for such an eventuality. PSG Konsult has created a guide which includes the most important emergency numbers you could need should something go wrong on your trip:
Nationwide Emergency Response
Call this number from anywhere in South Africa. A call centre operator will answer, take your particulars and assign the emergency to a Flying Squad patrol police, or local police station.
Tel: 10111
Ambulances
Tel: 10177
If you are in a road accident or witness one call:
ER24
Tel: 084 124
National Sea Rescue Institute (NSRI)
For troubles at sea, call the National Sea Rescue Institute.
General emergencies: +27 82 380 3800
Saldhana Port Control: 022 714-1726
Cape Town Port Control: 021 449-3500
Mossel Bay Port Control: 044 604-6271
Port Elizabeth Port Control: 041 507-1911
East London Port Control: 043 700-2100
Durban Port Control: 031 361-8567
Richard’s Bay Port Control: 035 753-1991 /035 905-3401/3444
PSG Konsult
Call your broker in the event of a burglary, stolen/lost items or in the event of a car accident.
Tel: 0800 55 1552
PSG Konsult Assist (only for PSG Konsult clients): 0860 522 522
Review your relevant policy wording as some insurance companies also provide emergency numbers.
Department of international relations and cooperation (for consular services) in case of an emergency after hours:
From South Africa (012) 351 1000
Outside South Africa (+27 12) 351 1000
Family Advocate
Children can be abducted abroad, so it’s essential to remain vigilant. In the event that this occurs call the family advocate who deals with all issues surrounding abductions and who will provide you with information and advice on what to do if this happens.
Ms Petunia Seabe
Tel: (012) 357 8021
Fax: (012) 357 8043
e-mail: peseabe@justice.gov.za
Poisoning:
The national poison line has been discontinued. Instead, call:
Netcare: 082911
Red Cross Children’s Hospital, Cape Town: (021) 689 5277
South African Airways:
Tel: 0861 359722 or 0861 606 606 (local)
Tel: +27 11 978 5313 (international)
Finally, remember to take down the contact details of your housesitter, neighbour, security or armed response company, and family doctor to ensure that you have a safer worry-free holiday.
If you are in a car accident what should you do?
Every year thousands of motorists flood the roads as they venture off to their holiday destination. However, accidents do happen and in such an event it’s important to know what to do for your own safety and to ensure that your insurance claim is processed quickly and smoothly.
· According to Arrive Alive South Africa after you’ve had a collision you should first park in a safe position off the road and turn on your hazard lights and headlights. (Any and all lighting that may help other motorists see that there has been an accident and slowdown is necessary. Don’t put your bright lights on as this may temporarily blind oncoming motorists). Arrive Alive add that if the accident is on a blind rise or bend, parking your vehicle back from the accident in a ‘fend-off’ position so vehicles see the accident scene may help prevent further accidents. Highlight the area to other motorists by putting warning triangles out on the street demarcating the accident.
· If people are injured call ER24 on 084 124 and the nearest police station.
· Exchange details with the person you have had an accident with. Ask for their phone numbers, address details and ID number, if possible their insurance details and their drivers licence.
· Make sure you have your broker’s number with you. If you are a PSG Konsult client then you should have the PSG Konsult Assist number with you too.
· Don’t admit liability.
· Report the accident/theft to the police within 24 hours.
Your emergency number pocket guide:
We never really think about the things that could go wrong while on holiday such as accidents, stolen or lost luggage. But it’s best to be prepared for such an eventuality. PSG Konsult has created a guide which includes the most important emergency numbers you could need should something go wrong on your trip:
Nationwide Emergency Response
Call this number from anywhere in South Africa. A call centre operator will answer, take your particulars and assign the emergency to a Flying Squad patrol police, or local police station.
Tel: 10111
Ambulances
Tel: 10177
If you are in a road accident or witness one call:
ER24
Tel: 084 124
National Sea Rescue Institute (NSRI)
For troubles at sea, call the National Sea Rescue Institute.
General emergencies: +27 82 380 3800
Saldhana Port Control: 022 714-1726
Cape Town Port Control: 021 449-3500
Mossel Bay Port Control: 044 604-6271
Port Elizabeth Port Control: 041 507-1911
East London Port Control: 043 700-2100
Durban Port Control: 031 361-8567
Richard’s Bay Port Control: 035 753-1991 /035 905-3401/3444
PSG Konsult
Call your broker in the event of a burglary, stolen/lost items or in the event of a car accident.
Tel: 0800 55 1552
PSG Konsult Assist (only for PSG Konsult clients): 0860 522 522
Review your relevant policy wording as some insurance companies also provide emergency numbers.
Department of international relations and cooperation (for consular services) in case of an emergency after hours:
From South Africa (012) 351 1000
Outside South Africa (+27 12) 351 1000
Family Advocate
Children can be abducted abroad, so it’s essential to remain vigilant. In the event that this occurs call the family advocate who deals with all issues surrounding abductions and who will provide you with information and advice on what to do if this happens.
Ms Petunia Seabe
Tel: (012) 357 8021
Fax: (012) 357 8043
e-mail: peseabe@justice.gov.za
Poisoning:
The national poison line has been discontinued. Instead, call:
Netcare: 082911
Red Cross Children’s Hospital, Cape Town: (021) 689 5277
South African Airways:
Tel: 0861 359722 or 0861 606 606 (local)
Tel: +27 11 978 5313 (international)
Finally, remember to take down the contact details of your housesitter, neighbour, security or armed response company, and family doctor to ensure that you have a safer worry-free holiday.
If you are in a car accident what should you do?
Every year thousands of motorists flood the roads as they venture off to their holiday destination. However, accidents do happen and in such an event it’s important to know what to do for your own safety and to ensure that your insurance claim is processed quickly and smoothly.
· According to Arrive Alive South Africa after you’ve had a collision you should first park in a safe position off the road and turn on your hazard lights and headlights. (Any and all lighting that may help other motorists see that there has been an accident and slowdown is necessary. Don’t put your bright lights on as this may temporarily blind oncoming motorists). Arrive Alive add that if the accident is on a blind rise or bend, parking your vehicle back from the accident in a ‘fend-off’ position so vehicles see the accident scene may help prevent further accidents. Highlight the area to other motorists by putting warning triangles out on the street demarcating the accident.
· If people are injured call ER24 on 084 124 and the nearest police station.
· Exchange details with the person you have had an accident with. Ask for their phone numbers, address details and ID number, if possible their insurance details and their drivers licence.
· Make sure you have your broker’s number with you. If you are a PSG Konsult client then you should have the PSG Konsult Assist number with you too.
· Don’t admit liability.
· Report the accident/theft to the police within 24 hours.